Last updated: June 18, 2026
This Privacy Policy explains how Trouve, Inc. ("Trouve," "we," "us," or "our") collects, uses, shares, and protects information when you use our website, applications, and services (the "Services"). Trouve provides AI agents that operate enterprise software, such as NetSuite, SAP, Salesforce, and HubSpot, on behalf of our business customers.
Our core commitment: The data inside your connected systems is yours. Trouve never sells it, never shares it with third parties, and never transfers it for any purpose other than performing the tasks you direct. See Sections 4 and 6.
Trouve serves business customers. It is important to understand the two roles we play:
If you are an employee, customer, or contact of a Trouve customer and have questions about data processed through the Services, please contact that organization first; they control how their instance of Trouve is used.
Account and contact information. Name, work email, employer, role, and credentials you create when you sign up.
Connection and authorization data. To operate an application on your behalf, Trouve uses one of two methods:
Task and instruction data. The prompts, instructions, files, and documents you provide so Trouve can complete a task (for example, a sales order you ask it to enter).
Customer Data. Data Trouve reads from or writes to your connected systems while completing a task. This may include business records and, depending on your systems, personal data about your employees, customers, or contacts. Trouve accesses only what is needed to perform the requested task.
Execution logs and audit records. Trouve logs the actions its agents take, what was read, created, edited, and when, to provide the audit trail and reviewability that the Services are built around.
Usage and device data. Log data, IP address, browser/device type, pages viewed, feature usage, and similar diagnostic information.
Cookies and similar technologies. Used to keep you signed in, remember preferences, secure the Services, and understand usage. See Section 11.
We use information to:
Trouve's Services rely on AI models, including third-party large language model providers, to plan and carry out tasks.
If you require specific AI data-handling terms (e.g., zero-retention processing with model providers), contact us; these are typically addressed in the customer agreement.
Where the GDPR or UK GDPR applies and we act as a controller, we process personal data on these bases: performance of a contract (to provide the Services), legitimate interests (to secure, improve, and operate the Services and our business), consent (where required, e.g., certain cookies or marketing), and legal obligation. Where we act as a processor, our customer determines the legal basis.
We never sell, share, or transfer Customer Data to third parties. Data from your connected systems is used for a single purpose: to perform the tasks you direct Trouve to complete. It is never sold, rented, disclosed for advertising, used to train models that serve other customers, or handed to any third party for their own purposes. The only exception is where the law compels disclosure (for example, a valid court order); even then, we disclose the minimum required and, where legally permitted, notify the affected customer first.
The limited sharing described below applies only to operational account and service information, your contact, billing, and usage data, and never to the data inside your connected systems:
When you direct Trouve to operate a connected application, data moves only between Trouve and that application to complete your task; it is not routed to anyone else.
We retain information for as long as needed to provide the Services and for legitimate business or legal purposes. Account and connection data are kept while your account is active. Audit and execution logs are retained for the period defined in your agreement or as needed for security and compliance. When data is no longer needed, we delete or de-identify it. Customers can request deletion of their data as described in their agreement; some information may be retained where law requires.
We use technical and organizational measures designed to protect information, including encryption of saved authorization tokens and data in transit and at rest, access controls and least-privilege principles, network and application security, logging and monitoring, and regular review of our practices. Credentials you type into our cloud browsers are never stored or keylogged; they are passed straight to the target application to establish your session. No method of transmission or storage is completely secure, but we work to protect your information and to notify affected parties of incidents as required by law.
Trouve may process and store information in countries other than where you are located, including the United States. Where required, we use appropriate safeguards for cross-border transfers, such as the European Commission's Standard Contractual Clauses and the UK Addendum. Contact us for more detail or a copy of the relevant safeguards.
Depending on where you live, you may have rights to access, correct, delete, port, or restrict your personal information, to object to certain processing, and to withdraw consent. Residents of California and certain other U.S. states may have rights to know, delete, correct, and opt out of "sale" or "sharing" of personal information and certain profiling. Trouve does not sell or share personal information for cross-context behavioral advertising. You also will not be discriminated against for exercising these rights.
To exercise rights, email shafin@trouve.ai. If your data is processed by Trouve on behalf of a customer (as a processor), we will refer your request to that customer and assist them in responding. We may need to verify your identity before acting.
EEA/UK residents may also lodge a complaint with their local data protection authority.
We use strictly necessary cookies to operate and secure the Services, and optional analytics/preference cookies to understand and improve usage. You can manage cookies through your browser settings and, where offered, our cookie controls. Blocking some cookies may affect functionality.
When you connect a third-party service, your use of that service remains subject to its own terms and privacy policy. Trouve is not responsible for the privacy practices of third-party applications you choose to connect. Review their policies and grant only the access you intend.
The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice as appropriate. Your continued use of the Services after changes take effect means you accept the updated Policy.
Trouve, Inc.
Email: shafin@trouve.ai